Payment Methods
Ruby Bee accepts secure payment by debit and credit cards courtesy of Paypal. Please note that a Paypal account is not required, you can still pay by Paypal using your credit or debit card, or bank account. If you would prefer to pay by cheque please contact us with the details of your order and we will send you further instructions.

Ordering
By placing an order you are accepting the terms & conditions on this page.

Delivery On All Orders
All UK orders are sent by Royal Mail. Orders are usually dispatched next working day, however occasionally it can take longer - so please allow 1 week for your Ruby Bee order to be delivered within the UK.

Summary of delivery charges based on total order value:

order value up to £13.50         - £2.60 delivery

order value £13.51 - £24.00    - £5.20 delivery

order value £24.01 - £50.00    - £8.00 delivery

order value over £50               - £15 delivery

For overseas orders please contact us with the details of your order and we will send you further instructions.

Candle Care
To get the best performance from your Ruby Bee candle ensure that you trim the wick to approximately 5mm (1/4 inch) before each use. Top tip - the easiest way to do this is with a pair of toe nail clippers! Ensure you store your Ruby Bee candle away from extreme temperatures and out of direct sunlight.

Safety

  •  Always place your Ruby Bee candle on a stable heat resistant surface,
  • Keep the wax pool clear of wick trimmings, matches and debris at all times,
  • Avoid drafts, vents or air currents,
  • Never touch or movea burning candle,
  • Always keep the candle within your sight. If you are going to leave the room, be sure to extinguish all candles,
  • Use a candle snuffer to extinguish a candle. It's the safest way to prevent hot wax from splattering,
  •  Make sure the candle is completely out and the wick ember is no longer glowing before leaving the room,
  • Don't touch or move the candle until it has completely cooled.
  • Handmade Products
    As all Ruby Bee candles are hand poured individually there may occasionally be slight variations in the size and colour. All measurements are approximate.